Copy Link
E-mail
LinkedIn
Facebook
Telegram
WhatsApp
Latest Updates
Senteo’s client Alfa-Bank reports the results of another explosive year (2012)
Alfa-Bank’s retail business enjoyed another successful year in 2012, beating expectations and delivering impressive results in all major categories. According to the bank’s press release issued today, Alfa-Bank registered growth in the following areas:
- 25% growth in retail customer base (to 8,9 million people)
- 55.4% growth in its retail loan portfolio (to 156 billion Rubles)
- 103.9% increase in the credit card volume
- 25% growth in deposit balances (to 291.4 billion Rubles)
- 26.43% growth in current account balances (6.5% market share nationwide)
- 28.5% growth in commission income (to 11.4 billion Rubles)
- 500,000 new online banking users (in total: 2.3 million online users)
- 30 new retail branches opened
Popular content
Emerging as a compelling alternative to traditional banking, neobanks place a strong emphasis on providing swift banking services, responsive customer support, fair fee structures, and user-friendly financial products.
The key goal of lifecycle management is to maximize the customer's lifespan with the bank, integrate them into everyday banking services, and increase product penetration, which will enable solving the customer's problems in the long term. In this article, we will discuss the details and practical examples that banks can use in their customer lifecycle management.
In this article, we will analyze a new category of processes designed to cultivate customer relationships. These processes seamlessly integrate into sales and service operations, forming a unified approach that facilitates smooth transitions between products throughout the length of the customer's interaction with the bank.
Michael Ruckman talks about Customer Experiences & Customer Journeys, The three faces of Digital for Retailers and the state of leadership in the retail market today.
This quick 5-minute video explains the difference between User Experience, Customer Experience and Life Experience, provides examples of each and explains the difference between CEM and CXO.
Last News
The program targets managers and specialists of state-owned businesses in Uzbekistan undergoing transformation and aiming to improve operational efficiency.
Ksenia Konstantinova, Director for the Central Asia and Middle East regions at the consulting firm Senteo International, has unveiled the findings of a research collaboration conducted with the Marketing Association of Uzbekistan in the banking sector of Central Asia.
Alexey Veretenov, Managing Partner of Senteo Inc. assesses the level of digitalization of banks in the Kyrgyz Republic. Overview of Customer Experience Index 2023
Go Back
Leave a Reply
You must be logged in to post a comment.