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Voice On Demand Retail Podcast: Part 3 – Leadership in the Retail Market

Michael Ruckman talks about Customer Experiences & Customer Journeys, The three faces of Digital for Retailers and the state of leadership in the retail market today.

Voice On Demand Retail Podcast: Part 3 – Leadership in the Retail Market

Michael Ruckman talks about Customer Experiences & Customer Journeys, The three faces of Digital for Retailers and the state of leadership in the retail market today.

Voice On Demand Retail Podcast: Part 2 – The three faces of Digital for Retailers

Michael Ruckman talks about Customer Experiences & Customer Journeys, The three faces of Digital for Retailers and the state of leadership in the retail market today.

Voice On Demand Retail Podcast: Part 1 – Customer Experience & Journeys

Michael Ruckman talks about Customer Experiences & Customer Journeys, The three faces of Digital for Retailers and the state of leadership in the retail market today.

Voice On Demand Retail Podcast: Contacts, Experiences and Journeys: What customers really want

Michael Ruckman, President & CEO of Senteo talks about Customer Contacts, Experiences, and Journeys in this fast moving presentation from the MECS+R Congress in 2021 in Dubai.

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Michael Ruckman Talks about Customer-Centric Business Models

What is the difference between retention and loyalty, and between customer-centric and relationship-centric business models? How exactly can one monetize customer experience? Michael Ruckman answers these questions and more…