Shandra Alcantara, Chariman, Covenant Care Inc. and Michael Ruckman, President & CEO, Senteo

Senteo recognizes that employees who are happy and engaged provide a better overall customer experience!   Friday, November 9th, Senteo President & CEO, Michael Ruckman attended this year’s Customer Service Excellence Awards organized by The Las Vegas Chamber of Commerce and the Las Vegas Convention and Visitors Authority. The luncheon was to honor those recipients who have been recognized as employees who go above and beyond the normal level of customer service. The Honorable Oscar Goodman gave a keynote speech on the importance of excellent customer service to the Las Vegas economy, and, as usual, was accompanied by two gorgeous showgirls and a dry martini!

Senteo’s philosophy reinforces that employees that are happy and engaged in the relationship with their employer, will work harder to keep customers happy and engaged, which, ultimately, will keep shareholders happy and engaged by generating more results for the business.  Michael Ruckman has been speaking all over the world on Senteo’s methodology to build, measure, and manage long-lasting relationships with customers.


Known in the industry as “experience creators”, the Senteo team has delivered more than 250 successful projects around the world, including projects for 14 of the top 100 brands and 18 of the top 100 banks in the world.

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