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Senteo Offers More Webinars for Bankers
Senteo adds 3 banker webinars to its banking education calendar. The Senteo Online Education program provides a venue for financial services professionals to expand and hone their knowledge without the travel and time commitment of live events and certification courses. As a result, Senteo maintains a calendar of online educational events with some of the top thought leaders and educators in the banking industry, ranging from individual webinars to multi-webinar boot camps and certification courses delivered in English, Russian, and Spanish.
Scheduled Events
January 28, 2014
100% OF YOUR CUSTOMERS SHOULD BE PROFITABLE – IMPROVE PROFITABILITY USING PROVEN CUSTOMER SEGMENTATION AND RELATIONSHIP MANAGEMENT METHODOLOGIES
This webinar (designed for business managers, product developers, customer segment managers, and account managers) will explore the approach used by top-tier global banks to manage customer relationships and profitability through segmentation and analysis of customer data. Learn the techniques that will help you to better manage profitability amongst different customer segments with a clear understanding of key performance indicators and the appropriate application of different segmentation methodologies.
February 11, 2014
THE BANKING SOLUTIONS EVOLUTION – DELIVERING RESONANT PRODUCTS AND SERVICES
This webinar will examine how thriving banks have led the way for their customers, and how merely surviving institutions can learn to achieve greater success, effectively and profitably responding to varying consumer demand and market dynamics., moving beyond simply meeting customer needs to consistently exceeding their expectations.
February 13, 2014
A GUIDE TO BUILDING A BANK BRAND THAT CUSTOMERS WILL BELIEVE IN AND LOVE
This webinar is aimed at all those people who have an interest or are involved in building or maintaining a banks reputation, and developing customer loyalty. This is not a presentation about design or advertising, rather a look at how banks and other service retailers can build the same kind of loyalty that the makers of tangible products have had for many decades.
Popular content
Emerging as a compelling alternative to traditional banking, neobanks place a strong emphasis on providing swift banking services, responsive customer support, fair fee structures, and user-friendly financial products.
The key goal of lifecycle management is to maximize the customer's lifespan with the bank, integrate them into everyday banking services, and increase product penetration, which will enable solving the customer's problems in the long term. In this article, we will discuss the details and practical examples that banks can use in their customer lifecycle management.
In this article, we will analyze a new category of processes designed to cultivate customer relationships. These processes seamlessly integrate into sales and service operations, forming a unified approach that facilitates smooth transitions between products throughout the length of the customer's interaction with the bank.
Michael Ruckman talks about Customer Experiences & Customer Journeys, The three faces of Digital for Retailers and the state of leadership in the retail market today.
This quick 5-minute video explains the difference between User Experience, Customer Experience and Life Experience, provides examples of each and explains the difference between CEM and CXO.
Last News
This program covers the key elements of corporate culture from leadership styles, organizational evolution to the mechanics of managing corporate culture.
The program targets managers and specialists of state-owned businesses in Uzbekistan undergoing transformation and aiming to improve operational efficiency.
Ksenia Konstantinova, Director for the Central Asia and Middle East regions at the consulting firm Senteo International, has unveiled the findings of a research collaboration conducted with the Marketing Association of Uzbekistan in the banking sector of Central Asia.
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