Home > Events > Senteo Announces Customer Experience Certification Course – March 19-21, 2014

Senteo Announces Customer Experience Certification Course – March 19-21, 2014

Events News

See All

Senteo Announces Customer Experience Certification Course – March 19-21, 2014

12/02/13

12482

Senteo is once again offering its popular Customer Experience Certification course March 19-21, 2014. There are limited spots, so we encourage you to sign up early.

Learn how to integrate proven customer experience methodology in your business and enhance your personal knowledge about customer-centric best practices. Minimum requirement: two years of management experience in retail banking. The program consists of theory, practical examples, case studies, international best practices, group exercises, and interactive discussions.

Have questions about Customer Experience Specialist Course for Bankers? Contact

12/02/13

Leave a Reply Cancel reply

You must be logged in to post a comment.

In a recent episode of the Escaping the Drift podcast, host John Gafford sat down with Michael Ruckman, founder and CEO of Centeo, to explore how artificial intelligence is reshaping business—and why organizational transformation must keep pace

The Absolute Imperatives for the Future of Business in the Age of AI

Are companies ready for the benefits and opportunities that A.I. promises? And, more importantly, will they keep up with the speed of change needed to realize the rewards?

The future of neobanks. Does fintech banking have a future?

Emerging as a compelling alternative to traditional banking, neobanks place a strong emphasis on providing swift banking services, responsive customer support, fair fee structures, and user-friendly financial products.

Voice On Demand Retail Podcast: Part 3 – Leadership in the Retail Market

Michael Ruckman talks about Customer Experiences & Customer Journeys, The three faces of Digital for Retailers and the state of leadership in the retail market today.

Voice On Demand Retail Podcast: Part 2 – The three faces of Digital for Retailers

Michael Ruckman talks about Customer Experiences & Customer Journeys, The three faces of Digital for Retailers and the state of leadership in the retail market today.

Voice On Demand Retail Podcast: Part 1 – Customer Experience & Journeys

Michael Ruckman talks about Customer Experiences & Customer Journeys, The three faces of Digital for Retailers and the state of leadership in the retail market today.

The Fifth Discipline: The Art & Practice of The Learning Organization

Work Rules!: Insights from Inside Google That Will Transform How You Live and Lead

Thinking, Fast and Slow

Driving Change in the Age of AI: Insights from Michael Ruckman Shared on the Escaping the Drift Podcast

What is Relationship-Centricity?

This short video explains what relationship-centricity is and how it is different from customer-centricity. Follow the link to see how companies can extract value from their relationships with

How to Build a Business That Lasts 100 Years

Join strategist Martin Reeves as he explains how executives can apply six principles from living organisms to build resilient businesses that flourish in the face of change.

Last News

Michael Ruckman Coaches UNLV Team to Top Finish in National Sales Competition

In the fall semester of 2025, Michael Ruckman coached UNLV’s student sales team in its first-ever national competition, leading the team to a third-place finish among top universities in the United States.

Senteo Founder, President & CEO Michael Ruckman Joins UNLV as Guest Speaker

During the spring and fall semesters of 2025, Michael was a guest speaker in several lectures within the UNLV curriculum for both Bachelor’s and Master’s degree programs.

UWED and Senteo Celebrate Graduation of a New Mini MBA Cohort in the Digital Age

On July 12 the University of World Economy and Diplomacy (UWED) hosted the graduation of the program “Business Management in the Digital Age”