Experiential Innovation for Bankers was the topic at this weeks meeting of the Association of Financial Professionals.  Michael Ruckman presented to a group of financial professionals and discussed the topic of Experiential Innovation for Bankers.

As many of the participants were commercial and business bankers, the discussion after the presentation included many examples of how the concept of Relationship-Centricity applies to any business with a customer.  Michael even shared some insight as to immediate steps that people can take to improve the quality of relationships with their customers.  Michael also shared a case study to show how the concept was applied even in a government agency (see Georgian Ministry of Justice case study).

Related articles:

Experiential Innovation for Bankers

The Relationship-Centric Bank




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