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For the first time, Senteo offers an open enrollment version of the Customer Experience Certification course for Financial Services Professionals
Previously offered only in corporate training format, this three-day certification course provides a healthy mix of lectures, case studies, and exercises designed specifically to help financial services professionals to understand the principles of Customer Experience, Customer Relationships, and Loyalty. The Customer Experience Specialist course builds the foundation for further, specialized courses that lead to the Expert and Expert Advisor level certifications which provide financial services professionals with a holistic framework to design, build, measure, and manage mutually beneficial relationships with their customers.
Senteo has agreed to offer the course in open-enrollment format for a limited number of dates in 2013. Don’t miss this unique opportunity to join the elite community Customer Experience Specialists from 14 countries who benefit from this methodology in their day-to-day business activities.
For more information, see the Course Overview, Locations, Dates, and Registration Information
“No company better applies our ideas on the Experience Economy to banking than Senteo, and this Certification course does a great job of teaching how to create a relationship-centric banking experience. Every banker should attend!”
~B. Joseph Pine, Co-Author of The Experience Economy
Join the growing number of certified Customer Experience Specialists that are working in or supporting the financial services industry from companies such as:
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