Previously offered only in corporate training format, this three-day certification course provides a healthy mix of lectures, case studies, and exercises designed specifically to help financial services professionals to understand the principles of Customer Experience, Customer Relationships, and Loyalty.  The Customer Experience Specialist course builds the foundation for further, specialized courses that lead to the Expert and Expert Advisor level certifications which provide financial services professionals with a holistic framework to design, build, measure, and manage mutually beneficial relationships with their customers.

Senteo has agreed to offer the course in open-enrollment format for a limited number of dates in 2013.  Don’t miss this unique opportunity to join the elite community Customer Experience Specialists from 14 countries who benefit from this methodology in their day-to-day business activities.

For more information, see the Course Overview, Locations, Dates, and Registration Information

“No company better applies our ideas on the Experience Economy to banking than Senteo, and this Certification course does a great job of teaching how to create a relationship-centric banking experience. Every banker should attend!”

~B. Joseph Pine, Co-Author of The Experience Economy


Join the growing number of certified Customer Experience Specialists that are working in or supporting the financial services industry from companies such as:


Known in the industry as “experience creators”, the Senteo team has delivered more than 250 successful projects around the world, including projects for 14 of the top 100 brands and 18 of the top 100 banks in the world.

Please join The Senteo Community! A place where you can connect with other people that share your interests. Plus you can gain access to exclusive content including: Articles, Videos, Presentations, Events, Discussion Groups and Webinars

It is completely free and only takes a few moments of your time. Register here. Rest assured, we do not share your information. And you are protected by our Privacy Policy

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