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solutions
Your customers are unique, and Senteo understands this. Whenever your customer buys goods or services from you the experience should be positive and rewarding, creating the desire to return.
Our solutions are centered on developing unique, memorable and positive customer experiences that create sales opportunities, repeat visits and customer loyalty.
As a first step in this process we have created the Senteo Customer Service Scorecard™ (SCSS) to assist our clients in understanding how they perform against their own promises to their customers and as a comparative to both local and international markets.
Our capabilities in strategy, creativity, and project management and our development and integration of the five customer experience tools give us unique global capabilities to deliver solutions that make businesses better.
brand |
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| The brand of an organization and its positioning are the first chance for a customer to understand what that organization means to him.
In the area of brand development, Senteo has the ability to work with clients on both large projects, such as a complete re-branding, or on smaller projects such as brand rejuvenation, or repositioning a brand for a different market segment.
Our broad scope of capabilities allows us to handle client projects from start to finish, reduce overall implementation time lines, and then ensure maximum result from our client's efforts. |
communications |
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| Once the brand is properly positioned in the market, it is important to have a consistent and effective form of promoting the organization through various communication channels.
In the area of communications, we are able to deliver market research, overall communications strategy, campaign planning, concept and creative development for campaigns, concept and creative development for literature systems and print materials, project and production management, logistics and installation for merchandising materials, promotion actions, quality control, and monitoring.
We have the ability to integrate communications with other areas of the customer experience. |
environment |
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| In any business, we need environments in which a customer can interact with the organization either physically or virtually. We refer to these environments as customer touch points.
The physical customer touch points are mainly the points of physical presence in the organization.
Our capabilities in this area allow us to design and manage large scale roll-outs for our clients with a level of experience and efficiency that is difficult to match. |
offering |
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| The organization's product and service offering should never be the entire basis of the customer relationship.
If we choose to provide all the other elements of an efficient and pleasing customer experience, then we can maintain higher prices and still acquire and retain customers as a premium provider.
We have proven invaluable to several clients as a result of our in depth knowledge of the business and ability to integrate the offering with the overall customer experience. |
culture |
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| The internal culture of the organization plays a significant role in consolidating the approach of the entity in the eyes of the customer.
We can say that the organization is as good as its employees, who can deliver the best customer experience and enable the organization to hold a competitive position in the market.
In the area of culture, we have the ability to work with clients on various levels from overall strategy through implementation. Because of our understanding of different retail industries, our ability to integrate these elements with the overall customer experience has helped us to deliver successful projects in this area for clients around the world. |
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