Senteo Management Team

Our team has worked on business transformations in banking, retail, and technology


Michael Ruckman

Founder, President and CEO

During his career, Michael has worked both as a banker and as a consultant for retail banks in more than 30 countries around the world. He has delivered a variety of successful projects ranging from business strategy to the launch of fully transformed retail institutions.

Michael is known for his experience in retail bank management, distribution network development, alternative channel rollouts, sales development, alliances and ventures, systems implementation, and corporate culture development.

His work portfolio includes large-scale projects for brands such as Abbey National, Alfa-Bank, Atlantico (Millennium BCP), Banco Venezolano, BNP-Paribas, Citibank, ING, Vneshtorgbank, Bank Menatep SPb, Nadra Bank and many others.

Michael completed his studies at the University of San Francisco and is fluent in Russian, Spanish and Czech, in addition to his native English.


Ian Newman

Founder and Partner

Ian graduated from Batley School of Art and Design and his experience over the last 20 years, working across a diverse range of industries, gives him a unique view of how the creative process can be a valuable tool within a wider business transformation process.

His initial experience was in the design of shopping centers and large-scale retail outlets. Ian was a founding member and Design Director of Matrix Design, with responsibility across all design disciplines. Over a period of three years, Matrix Design became a top 25 UK design practice.

Later in his career within the John Ryan Company, Ian worked on major transformation projects for financial services sector, including Abbey National, Barclays, UBS, Permanent Bank, Nedbank, Deutsche Bank, and Credito Italiano, Forensparbanken.

Ian returned to the UK in 2000 and joined brand consultancy Identica as Design Director for retail. During five years there, Ian worked on many retail transformations including: the branch of the future for Bank Leumi in Israel, transformation programs for Alfa Bank, Life, Mir, Sobinbank and 36.6 in Russia, a number of major projects within the new Wembley Stadium development in London, and retail brand development programs for Vodafone, Renault and Nike.


Shannon Quilty


Shannon has spent her entire 20+ year career in the business of shopping centre management. Her extensive experience encompasses most asset types – from community centres to regional malls to boutique luxury project – in both developed and developing markets. Having grown up in the business, she brings a unique and instinctive insight in her approach to any project.

Throughout her career, Shannon has worked on both client and advisor side on projects as diverse as Jantzen Beach SuperCenter in Portland, Oregon; 2 Rodeo in Beverly Hills, California; Vremena Goda in Moscow, Russia and Istanbul Cevahir in Istanbul, Turkey. Additionally, she acted as Development Director for a major Russian fashion retailer, thus, gaining perspective from the merchant point of view.

Shannon has a successful track record in guiding projects through challenging times. She understands the importance of clear communication between owner/management and retailer and champions a partnership approach – understanding that the success of each is dependent on the success of both.

A fervent believer in the power of positive customer experience to build loyalty, drive traffic and increase sales and value, Shannon has conceived and implemented programs incorporating strategic design, staff training and innovative marketing that enhance customer journey and the quality of customer communication. The result – an increase in dwell time, visits and, ultimately, revenue.

An active and long time member of International Council of Shopping Centers (ICSC), she is a founding member of the Russian Liaison Committee and can often be found teaching on a variety of different subjects for ICSC’s School for Professional Development.

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