What Customers Really Want? Find Out in this Article.

Recently published in Russian banking journal Bankovskaya Delo, this article explores what customers are really seeking from banking relationships. In essence, the principles apply to any industry, but Michael was asked to write this article specifically for bankers. bankdelo.ru/index.php/nomera/soderzhanie-8-2018


If you would like to receive the article in English, please send an e-mail to michael.ruckman@senteo.net.


Ray Ocampo

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