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  1. Michael Ruckman was chosen, again, as the Keynote Presenter for the 2018 Customer Day conference in Moscow
    27-Aug-18 • Comments Off on Michael Ruckman was chosen, again, as the Keynote Presenter for the 2018 Customer Day conference in Moscow
  2. What Customers Really Want? Find Out in this Article.
    1-Aug-18 • Comments Off on What Customers Really Want? Find Out in this Article.
  3. Senteo’s Customer Experience Certification Program Featured by Forrester Research
    9-Mar-15 • Comments Off on Senteo’s Customer Experience Certification Program Featured by Forrester Research
  4. Michael Opens for ICSC John T. Riordan School of Real Estate
    12-Oct-14 • Comments Off on Michael Opens for ICSC John T. Riordan School of Real Estate
  5. Michael Ruckman’s Book of the Month
    4-Sep-14 • Comments Off on Michael Ruckman’s Book of the Month
  6. Michael Ruckman’s Keynote at the ICSC Sponsorship & Advertising Conference
    9-Aug-14 • Comments Off on Michael Ruckman’s Keynote at the ICSC Sponsorship & Advertising Conference
  7. 100 Book Reviews at Senteo.net for the Banking Industry. We did it !!
    11-Feb-14 • Comments Off on 100 Book Reviews at Senteo.net for the Banking Industry. We did it !!
  8. Worried About Building Loyal Customer Relationships? Don’t miss this workshop on Relationship-Centric Banking !
    6-Feb-14 • Comments Off on Worried About Building Loyal Customer Relationships? Don’t miss this workshop on Relationship-Centric Banking !
  9. Senteo Offers More Webinars for Bankers
    9-Jan-14 • Comments Off on Senteo Offers More Webinars for Bankers
  10. Joe Pine and Michael Ruckman Host a 1-Day Workshop On Relationship-Centric Banking
    3-Dec-13 • Comments Off on Joe Pine and Michael Ruckman Host a 1-Day Workshop On Relationship-Centric Banking
  11. Senteo Announces Customer Experience Certification Course – March 19-21, 2014
    2-Dec-13 • Comments Off on Senteo Announces Customer Experience Certification Course – March 19-21, 2014
  12. New Webinar – 5 Steps to Understanding and Managing Bank Customer Relationships
    27-Nov-13 • Comments Off on New Webinar – 5 Steps to Understanding and Managing Bank Customer Relationships
  13. Bringing Customer Relationships Back into CRM Implementations
    12-Nov-13 • Comments Off on Bringing Customer Relationships Back into CRM Implementations
  14. 15 New Book Reviews – Now a Total of 90 Book Reviews at Senteo.net for the Banking Industry
    11-Nov-13 • Comments Off on 15 New Book Reviews – Now a Total of 90 Book Reviews at Senteo.net for the Banking Industry
  15. Joe Pine Explores the Future of Banking in Beyond Products and Services
    6-Nov-13 • Comments Off on Joe Pine Explores the Future of Banking in Beyond Products and Services
  16. Michael Ruckman Challenges Bankers to Be More Relationship Focused
    1-Nov-13 • Comments Off on Michael Ruckman Challenges Bankers to Be More Relationship Focused
  17. 15 New Book Reviews Added to the Recommended Reading List in the Senteo Online Community
    5-Sep-13 • Comments Off on 15 New Book Reviews Added to the Recommended Reading List in the Senteo Online Community
  18. New Webinar August 27, 2013: Understanding and Managing Customer Relationships for Banks and Credit Unions
    15-Aug-13 • Comments Off on New Webinar August 27, 2013: Understanding and Managing Customer Relationships for Banks and Credit Unions
  19. Piggy Banking
    12-Jul-13 • Comments Off on Piggy Banking
  20. New Functionality in the Senteo Online Community
    8-Jul-13 • Comments Off on New Functionality in the Senteo Online Community
  21. Bringing Customer Relationships Back into CRM Implementations
    7-Jul-13 • Comments Off on Bringing Customer Relationships Back into CRM Implementations
  22. Michael Ruckman Publishes New Article on BAI Website: Putting Transformation First for CRM
    28-Jun-13 • Comments Off on Michael Ruckman Publishes New Article on BAI Website: Putting Transformation First for CRM
  23. 10 New Book Reviews for the Senteo Recommending Reading for Customer Experience, Customer Relationship Management, and Loyalty Topics
    20-May-13 • Comments Off on 10 New Book Reviews for the Senteo Recommending Reading for Customer Experience, Customer Relationship Management, and Loyalty Topics
  24. Michael Ruckman Presents Relationship – Centric Banking at the Windy City Summit in Chicago May 8th – 10th 2013
    20-May-13 • Comments Off on Michael Ruckman Presents Relationship – Centric Banking at the Windy City Summit in Chicago May 8th – 10th 2013
  25. Michael Ruckman – BAI: From Selling and Servicing to Relationships and Loyalty
    14-May-13 • Comments Off on Michael Ruckman – BAI: From Selling and Servicing to Relationships and Loyalty
  26. Michael Ruckman – BAI: Relationship Dynamic
    14-May-13 • Comments Off on Michael Ruckman – BAI: Relationship Dynamic
  27. Michael Ruckman – BAI: Experiential Innovation
    14-May-13 • Comments Off on Michael Ruckman – BAI: Experiential Innovation
  28. 2-19-2013 Webinar Replay – Experiential Innovation for Bankers
    14-May-13 • Comments Off on 2-19-2013 Webinar Replay – Experiential Innovation for Bankers
  29. From Customer Centricity to Relationship Centricity
    14-May-13 • Comments Off on From Customer Centricity to Relationship Centricity
  30. Customer Experience in Emerging Markets
    14-May-13 • Comments Off on Customer Experience in Emerging Markets
  31. The Five Elements of Customer Experience
    14-May-13 • Comments Off on The Five Elements of Customer Experience
  32. Experiential Innovation
    14-May-13 • Comments Off on Experiential Innovation
  33. Disruptive Relationships
    14-May-13 • Comments Off on Disruptive Relationships
  34. What is Loyalty – Part 1
    14-May-13 • Comments Off on What is Loyalty – Part 1
  35. What is Loyalty: Part 2
    14-May-13 • Comments Off on What is Loyalty: Part 2
  36. 1-17-2013 Experiential Innovation for Bankers Webinar Replay
    14-May-13 • Comments Off on 1-17-2013 Experiential Innovation for Bankers Webinar Replay
  37. Michael Ruckman Supports the Las Vegas Community by Attending Governor Sandoval’s Black-Tie Invitational
    19-Apr-13 • Comments Off on Michael Ruckman Supports the Las Vegas Community by Attending Governor Sandoval’s Black-Tie Invitational
  38. Senteo Launches New Recommended Book / Reading List for Customer Experience, Customer Relationship Management and Loyalty Topics
    25-Mar-13 • Comments Off on Senteo Launches New Recommended Book / Reading List for Customer Experience, Customer Relationship Management and Loyalty Topics
  39. Klookva goes live !! Senteo client Ural FD launches their new brand with huge success !!
    26-Feb-13 • Comments Off on Klookva goes live !! Senteo client Ural FD launches their new brand with huge success !!
  40. Senteo’s client Alfa-Bank reports the results of another explosive year (2012)
    26-Feb-13 • Comments Off on Senteo’s client Alfa-Bank reports the results of another explosive year (2012)
  41. Join Michael Ruckman for a webinar on Experiential Innovation on Tuesday, February 19th
    15-Feb-13 • Comments Off on Join Michael Ruckman for a webinar on Experiential Innovation on Tuesday, February 19th
  42. Senteo is becoming more involved with the Las Vegas community and its leaders.
    13-Feb-13 • Comments Off on Senteo is becoming more involved with the Las Vegas community and its leaders.
  43. Real Loyalty Has No Expiration Date
    31-Jan-13 • Comments Off on Real Loyalty Has No Expiration Date
  44. Senteo Attends Preview Las Vegas 2013
    26-Jan-13 • Comments Off on Senteo Attends Preview Las Vegas 2013
  45. Ruckman’s View On Experiential Innovation For Bankers
    26-Jan-13 • Comments Off on Ruckman’s View On Experiential Innovation For Bankers
  46. Experiential Innovation for Bankers – Join the Webinar by Michael Ruckman on January 17th
    9-Jan-13 • Comments Off on Experiential Innovation for Bankers – Join the Webinar by Michael Ruckman on January 17th
  47. Vital Relationship Bankers Forgot
    14-Dec-12 • Comments Off on Vital Relationship Bankers Forgot
  48. For the first time, Senteo offers an open enrollment version of the Customer Experience Certification course for Financial Services Professionals
    19-Nov-12 • Comments Off on For the first time, Senteo offers an open enrollment version of the Customer Experience Certification course for Financial Services Professionals
  49. Pine & Gilmore’s How-To Workshop Series
    15-Nov-12 • Comments Off on Pine & Gilmore’s How-To Workshop Series
  50. Senteo recognizes that employees who are happy and engaged provide a better overall customer experience!
    14-Nov-12 • Comments Off on Senteo recognizes that employees who are happy and engaged provide a better overall customer experience!
  51. Michael Ruckman supports Nevada Governor Brian Sandoval’s vision that small businesses are key to Nevada’s continued economic recovery
    2-Nov-12 • Comments Off on Michael Ruckman supports Nevada Governor Brian Sandoval’s vision that small businesses are key to Nevada’s continued economic recovery
  52. Branson Supports the Concept of Relationship Strength Both Inside and Outside of Companies
    30-Oct-12 • Comments Off on Branson Supports the Concept of Relationship Strength Both Inside and Outside of Companies
  53. Michael Ruckman Joined Top Speakers at the Leaders in Marketing Conference in Bucharest, Romania
    26-Oct-12 • Comments Off on Michael Ruckman Joined Top Speakers at the Leaders in Marketing Conference in Bucharest, Romania
  54. Senteo Hosted Its Second Networking Event in Las Vegas
    26-Oct-12 • Comments Off on Senteo Hosted Its Second Networking Event in Las Vegas
  55. Michael Ruckman to Speak and Moderate a Banking Conference on October 23 in Moscow “Bank 2.0” – About the Future of the Retail Banking Industry
    18-Oct-12 • Comments Off on Michael Ruckman to Speak and Moderate a Banking Conference on October 23 in Moscow “Bank 2.0” – About the Future of the Retail Banking Industry
  56. Michael Ruckman will be speaking at the Leaders in Marketing Conference and Forum
    17-Oct-12 • Comments Off on Michael Ruckman will be speaking at the Leaders in Marketing Conference and Forum
  57. David Kerstein Rates Senteo as a “Company to Watch” in His Summary of Winning New Technologies
    16-Oct-12 • Comments Off on David Kerstein Rates Senteo as a “Company to Watch” in His Summary of Winning New Technologies
  58. Senteo Makes a Pink Splash at the BAI Retail Delivery Conference
    11-Oct-12 • Comments Off on Senteo Makes a Pink Splash at the BAI Retail Delivery Conference
  59. Companies are “adding layers” to better serve their customers instead of “streamlining” to better relate to customers
    3-Oct-12 • Comments Off on Companies are “adding layers” to better serve their customers instead of “streamlining” to better relate to customers
  60. Does a Good Customer Experience Guarantee a Strong Customer Relationship?
    24-Sep-12 • Comments Off on Does a Good Customer Experience Guarantee a Strong Customer Relationship?
  61. Is it wise to base one’s innovation strategy exclusively on technological and channel advancements? Discussion on the topic of “Bank 2.0” or “Bank of the Future”
    19-Sep-12 • Comments Off on Is it wise to base one’s innovation strategy exclusively on technological and channel advancements? Discussion on the topic of “Bank 2.0” or “Bank of the Future”
  62. Senteo is presenting at BAI Retail Delivery Conference!
    18-Sep-12 • Comments Off on Senteo is presenting at BAI Retail Delivery Conference!
  63. Senteo hosted its first educational and networking event!
    17-Sep-12 • Comments Off on Senteo hosted its first educational and networking event!
  64. Recent BAI report lists Relationship-Focused Culture as one of four key initiatives
    14-Sep-12 • Comments Off on Recent BAI report lists Relationship-Focused Culture as one of four key initiatives
  65. Michael Ruckman speaks about Senteo on Vegas Profiles radio show
    7-Sep-12 • Comments Off on Michael Ruckman speaks about Senteo on Vegas Profiles radio show
  66. Senteo announces series of Networking Events
    30-Aug-12 • Comments Off on Senteo announces series of Networking Events
  67. Senteo attended the Las Vegas Chamber luncheon to honor the Wounded Warrior Project
    23-Aug-12 • Comments Off on Senteo attended the Las Vegas Chamber luncheon to honor the Wounded Warrior Project
  68. Relationship Centric Banking
    8-Aug-12 • Comments Off on Relationship Centric Banking
  69. Relationship Centricity
    8-Aug-12 • Comments Off on Relationship Centricity
  70. Customer Retention & Loyalty
    8-Aug-12 • Comments Off on Customer Retention & Loyalty
  71. What Customers Really Want
    8-Aug-12 • Comments Off on What Customers Really Want
  72. Global Finance Award Goes to TBC Bank, one of our long-time clients
    3-Aug-12 • Comments Off on Global Finance Award Goes to TBC Bank, one of our long-time clients
  73. Senteo Has Joined the Las Vegas Chamber of Commerce!
    1-Aug-12 • Comments Off on Senteo Has Joined the Las Vegas Chamber of Commerce!
  74. Experiential Innovation for Bankers
    28-Jun-12 • Comments Off on Experiential Innovation for Bankers
  75. Banks Must Stop Selling Banking Products and Instead Begin to Offer Real Solutions
    27-Jun-12 • Comments Off on Banks Must Stop Selling Banking Products and Instead Begin to Offer Real Solutions
  76. Senteo Releases its Annual Study Customer Experience Index 2012
    11-Jun-12 • Comments Off on Senteo Releases its Annual Study Customer Experience Index 2012
  77. Customer Experience Index 2012
    31-May-12 • Comments Off on Customer Experience Index 2012
  78. The 2012 Customer Experience Index
    27-May-12 • Comments Off on The 2012 Customer Experience Index
  79. Previous Customer Experience Index Publications
    25-May-12 • Comments Off on Previous Customer Experience Index Publications
  80. The Relationship-Centric Bank
    24-May-12 • Comments Off on The Relationship-Centric Bank
  81. The Operational and Management Dilemma for Russian Bankers
    24-May-12 • Comments Off on The Operational and Management Dilemma for Russian Bankers
  82. Brand and Communications: Past, Present and Future
    24-May-12 • Comments Off on Brand and Communications: Past, Present and Future
  83. Beyond “Products & Services” in Banking
    24-May-12 • Comments Off on Beyond “Products & Services” in Banking
  84. Understanding The Experience Economy
    16-May-12 • Comments Off on Understanding The Experience Economy
  85. Senteo Customer Experience Index (CEI) – Joe Pine, Co-Founder, Strategic Horizons, LLP
    16-May-12 • Comments Off on Senteo Customer Experience Index (CEI) – Joe Pine, Co-Founder, Strategic Horizons, LLP
  86. Senteo Customer Experience Index (CEI) – Tom Mouhsian, Partner Senteo, Inc.
    15-May-12 • Comments Off on Senteo Customer Experience Index (CEI) – Tom Mouhsian, Partner Senteo, Inc.
  87. Helping to Restore the Customer Connection
    15-May-12 • Comments Off on Helping to Restore the Customer Connection
  88. We Need to Stop Selling Banking Products and Begin to Offer Solutions Instead
    14-May-12 • Comments Off on We Need to Stop Selling Banking Products and Begin to Offer Solutions Instead
  89. Senteo held its annual companywide Summit in Las Vegas, NV
    6-May-12 • Comments Off on Senteo held its annual companywide Summit in Las Vegas, NV
  90. Senteo’s Customer Experience Certification Now Offered at the Financial University
    28-Apr-12 • Comments Off on Senteo’s Customer Experience Certification Now Offered at the Financial University
  91. Senteo Client Wins a Prestigious United Nations Award
    28-Apr-12 • Comments Off on Senteo Client Wins a Prestigious United Nations Award
  92. The Crisis Experience
    19-Jul-10 • Comments Off on The Crisis Experience
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