15 New Book Reviews Added to the Recommended Reading List in the Senteo Online Community

15 New Book Reviews Added to the Recommended Reading List in the Senteo Online Community

15 New Book Reviews Added to the Recommended Reading List in the Senteo Online Community As you know, Senteo is committed to providing research and thought leadership in the areas of Customer Experience, Customer Relationships, and Loyalty.  We have recently added 15 new book reviews to the […]

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New Webinar August 27, 2013: Understanding and Managing Customer Relationships for Banks and Credit Unions

New Webinar August 27, 2013: Understanding and Managing Customer Relationships for Banks and Credit Unions

New Webinar August 27, 2013: Understanding and Managing Customer Relationships for Banks and Credit Unions On Tuesday, August 27, 2013, Michael Ruckman Presents: Understanding and Managing Customer Relationships for Banks and Credit Unions This BankersHub webinar is for business managers as well as CRM project managers and […]

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Piggy Banking

Piggy Banking

Piggy Banking Senteo Supports the Andson Foundation’s efforts to improve financial literacy by teaching children the importance of saving.  Recently, Michael Ruckman accepted a position on the Board of Directors of the Andson Foundation.  He was impressed with their efforts to help children improve their studies and […]

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New Functionality in the Senteo Online Community

New Functionality in the Senteo Online Community

New Functionality in the Senteo Online Community Based on your feedback, we recently added the “sort” capability in the Recommended Reading, Article, and Video sections of the Community to allow you to easily navigate our content.  Now you can sort by Title, Author/Presenter and Date.  In the […]

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Michael Ruckman Publishes New Article on BAI Website: Putting Transformation First for CRM

Michael Ruckman Publishes New Article on BAI Website:  Putting Transformation First for CRM

Michael Ruckman Publishes New Article on BAI Website: Putting Transformation First for CRM BAI recently published  a new article written by Michael Ruckman entitled Putting Transformation First for CRM.  In the article, Michael discusses the need for banks to apply their technology and CRM analysis based on […]

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10 New Book Reviews for the Senteo Recommending Reading for Customer Experience, Customer Relationship Management, and Loyalty Topics

10 New Book Reviews for the Senteo Recommending Reading for Customer Experience, Customer Relationship Management, and Loyalty Topics

10 New Book Reviews for the Senteo Recommending Reading for Customer Experience, Customer Relationship Management, and Loyalty Topics Previously, Michael Ruckman and his team have posted 50 book reviews on the topics of customer experience, customer relationship management and loyalty. Read more about that here. The Senteo […]

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Michael Ruckman Presents Relationship – Centric Banking at the Windy City Summit in Chicago May 8th – 10th 2013

Michael Ruckman Presents Relationship - Centric Banking at the Windy City Summit in Chicago May 8th - 10th 2013

Michael Ruckman Presents Relationship – Centric Banking at the Windy City Summit in Chicago May 8th – 10th 2013 Michael Ruckman spoke at the recent Windy City Summit  held in Chicago this past 8th thru 10th 2013.  Speaking on the topic of Relationship – Centric Banking, Michael […]

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Michael Ruckman Supports the Las Vegas Community by Attending Governor Sandoval’s Black-Tie Invitational

Michael Ruckman Supports the Las Vegas Community by Attending Governor Sandoval's Black-Tie Invitational

Michael Ruckman Supports the Las Vegas Community by Attending Governor Sandoval’s Black-Tie Invitational Michael Ruckman supports the Southern Highlands Charitable Foundation and and attends the Governor’s Black-Tie Invitational annual golf and social event. Supported and endorsed by Governor Brian Sandoval, the foundation is dedicated to raising millions […]

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Senteo Launches New Recommended Book / Reading List for Customer Experience, Customer Relationship Management and Loyalty Topics

Senteo Launches New Recommended Book / Reading List for Customer Experience, Customer Relationship Management and Loyalty Topics

Senteo Launches New Recommended Book / Reading List for Customer Experience, Customer Relationship Management and Loyalty Topics As a company dedicated to helping banks and retailers to enhance the quality of their relationships with customers through meaningful experiences, the executives of Senteo have read many books, research […]

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Klookva goes live !! Senteo client Ural FD launches their new brand with huge success !!

Klookva goes live !!  Senteo client Ural FD launches their new brand with huge success !!

Klookva goes live !! Senteo client Ural FD launches their new brand with huge success !! After 2.5 years of work together with Senteo, Ural FD has launched the new face of their fully transformed and highly successful retail banking business.  This new brand represents the new […]

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Senteo’s client Alfa-Bank reports the results of another explosive year (2012)

Senteo's client Alfa-Bank reports the results of another explosive year (2012)

Senteo’s client Alfa-Bank reports the results of another explosive year (2012) Alfa-Bank’s retail business enjoyed another successful year in 2012, beating expectations and delivering impressive results in all major categories. According to the bank’s press release issued today, Alfa-Bank registered growth in the following areas:  25% growth […]

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Join Michael Ruckman for a webinar on Experiential Innovation on Tuesday, February 19th

Join Michael Ruckman for a webinar on Experiential Innovation on Tuesday, February 19th

Join Michael Ruckman for a webinar on Experiential Innovation on Tuesday, February 19th See the latest presentation on Experiential Innovation for Bankers from Michael Ruckman in this fast paced webinar hosted by BankersHub on Tuesday, February 19th at 2:00 pm EST If customer experience is about making each […]

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Senteo is becoming more involved with the Las Vegas community and its leaders.

Senteo is becoming more involved with the Las Vegas community and its leaders.

Michael Ruckman, CEO and President of Senteo attended the 2013 Nevada Business Hall of Fame as guests of UNLV’s Dean Percy Poon from the Lee Business School. It was truly an honor to be seated at Dean Percy Poon’s table for The Nevada Business Hall of Fame […]

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Senteo Attends Preview Las Vegas 2013

Senteo Attends Preview Las Vegas 2013

Senteo Participates in the Preview Las Vegas 2013 conference organized by the Las Vegas Metro Chamber of Commerce this week.  Various presenters shared valuable information on the recovery of the Las Vegas economy and the positive outlook for the coming years. Representatives from Senteo’s Las Vegas office […]

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Ruckman’s View On Experiential Innovation For Bankers

Ruckman's View On Experiential Innovation For Bankers

Experiential Innovation for Bankers was the topic at this weeks meeting of the Association of Financial Professionals.  Michael Ruckman presented to a group of financial professionals and discussed the topic of Experiential Innovation for Bankers. As many of the participants were commercial and business bankers, the discussion […]

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Experiential Innovation for Bankers – Join the Webinar by Michael Ruckman on January 17th

Experiential Innovation for Bankers – Join the Webinar by Michael Ruckman on January 17th

If customer experience is about making each individual contact with the bank pleasing, fulfilling, engaging and possibly even fun, how does the sum of those individual experiences turn into a customer relationship and how can banks build true loyalty in mutually beneficial relationships that move beyond simple bank-customer interactions?

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Vital Relationship Bankers Forgot

Vital Relationship Bankers Forgot

Michael Ruckman shares his thoughts on customer relationships in Financial Times and states that even with all of today’s advances in technology, bankers should not lose sight of their role in the community and the lives of their customers. Read more             […]

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For the first time, Senteo offers an open enrollment version of the Customer Experience Certification course for Financial Services Professionals

For the first time, Senteo offers an open enrollment version of the Customer Experience Certification course for Financial Services Professionals

Previously offered only in corporate training format, this three-day certification course provides a healthy mix of lectures, case studies, and exercises designed specifically to help financial services professionals to understand the principles of Customer Experience, Customer Relationships, and Loyalty.  The Customer Experience Specialist course builds the foundation […]

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Pine & Gilmore’s How-To Workshop Series

Pine & Gilmore’s How-To Workshop Series

For those seeking a great way to learn about Customer Experience, please see this workshop series !!

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Senteo recognizes that employees who are happy and engaged provide a better overall customer experience!

Senteo recognizes that employees who are happy and engaged provide a better overall customer experience!

Senteo recognizes that employees who are happy and engaged provide a better overall customer experience!

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