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Ksenia Konstantinova, Director for the Central Asia and Middle East regions at the consulting firm Senteo International, has unveiled the findings of a research collaboration conducted with the Marketing Association of Uzbekistan in the banking sector of Central Asia.
Alexey Veretenov, Managing Partner of Senteo Inc. assesses the level of digitalization of banks in the Kyrgyz Republic. Overview of Customer Experience Index 2023
On February 17, at the Tashkent Digital Marketing Forum 2024 organized by the Marketing Association of Uzbekistan, SQB Bank was awarded the first place in the Senteo Customer Experience Index, Banks of Uzbekistan 2023.
Kazakhstan's banking sector excels in Central Asia. The 2023 CEI results show growth to 3.23, yet the industry remains predominantly product-centric. Explore the findings for more insights.
Kazakhstan's banking sector excels in Central Asia. The 2023 CEI results show growth to 3.23, yet the industry remains predominantly product-centric. Explore the findings for more insights.
In 2023 Senteo embarked on a significant mission to survey five countries: Armenia, Azerbaijan, Kazakhstan, Uzbekistan, and Kyrgyzstan. After four quarters of research, we're excited to share the summary.
The Customer Experience Index assesses banks based on five critical elements shaping customers' first in-person contact: Brand, Communications, Environment, Offering, and Culture. Discover the TOP 3 Banks for each key element.
Discover key insights from an exclusive Senteo Customer Experience Index (CEI) presentation in Uzbekistan.
Senteo launching monthly Customer Experience Index (CEI) Measurements in Almaty, Bishkek, and Yerevan! Unlock competitive advantages with expert insights.
Senteo launching monthly Customer Experience Index (CEI) Measurements in Almaty, Bishkek, and Yerevan! Unlock competitive advantages with expert insights.
Senteo held the CEI presentation in Almaty, unveiling bank ratings after conducting an impactful study. Explore how our methodology empowers banks.
For the last six months, we mystery shopped 70 banks in Almaty, Tashkent, Bishkek, and Dushanbe to complete the latest version of the Senteo Customer Experience Index (CEI) to measure the quality of first visit customer experiences in the banking industry.
For the second year, the Senteo team performed field research on the quality of customer contacts in bank branches.