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April 2014

Webinar: A Guide to Building a Bank Brand That Customers Will Believe In and Love

April 15, 2014 @ 9:00 am - 10:00 am
Webinar Event – Details will be provided at confirmation
$229.00 – $249.00

This webinar is aimed at all those people who have an interest or are involved in building or maintaining a banks reputation, and developing customer loyalty. This is not a presentation about design or advertising rather a look at how banks and other service retailers can build the same kind of loyalty that the makers of tangible products have had for many decades.

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May 2014

Webinar: 5 Steps to Understanding and Managing Bank Customer Relationships

May 14, 2014 @ 9:00 am - 10:00 am
Webinar Event – Details will be provided at confirmation
$229.00 – $249.00

This webinar is for business managers as well as CRM project managers and all others that would benefit from insight on how banks can better manage customer relationships. This is not a technology presentation but rather an exploration of how banks must change their understanding of customers to improve the quality of relationships.

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June 2014

100% of Your Customers Should Be Profitable – Improve Profitability Using Proven Customer Segmentation and Relationship Management Methodologies

June 11, 2014 @ 9:00 am - 10:00 am
Webinar Event – Details will be provided at confirmation
$229.00 – $249.00

This webinar (designed for business managers, product developers, customer segment managers, and account managers) will explore the approach used by top-tier global banks to manage customer relationships and profitability through segmentation and analysis of customer data. Learn the techniques that will help you to better manage profitability amongst different customer segments with a clear understanding of key performance indicators and the appropriate application of different segmentation methodologies.

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July 2014

Webinar: A Guide to Building a Bank Brand That Customers Will Believe In and Love

July 16, 2014 @ 9:00 am - 10:00 am
Webinar Event – Details will be provided at confirmation
$229.00 – $249.00

This webinar is aimed at all those people who have an interest or are involved in building or maintaining a banks reputation, and developing customer loyalty. This is not a presentation about design or advertising rather a look at how banks and other service retailers can build the same kind of loyalty that the makers of tangible products have had for many decades.

Find out more »

August 2014

Webinar: The Banking Solutions Evolution – Delivering Resonant Products and Services

August 13, 2014 @ 9:00 am - 10:00 am
Webinar Event – Details will be provided at confirmation
$229.00 – $249.00

This webinar will examine how thriving banks have led the way for their customers, and how merely surviving institutions can learn to achieve greater success, effectively and profitably responding to varying consumer demand and market dynamics., moving beyond simply meeting customer needs to consistently exceeding their expectations.

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September 2014

Customer Experience Specialist Certification

September 10, 2014
Senteo, 6745 South Eastern Ave, Suite 6
Las Vegas, NV 89119 United States
$1895.00 – $1995.00

Learn how to integrate proven customer experience methodology in your business and enhance your personal knowledge about customer-centric best practices. Minimum requirement: two years of management experience in retail banking. The program consists of theory, practical examples, case studies, international best practices, group exercises, and interactive discussions. Click here for a Senteo Certification Overview. A Senteo Specialist course schedule is provided here.

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October 2014

Michael Ruckman Presents: Webinar – Understanding and Managing Customer Relationships for Banks and Credit Unions

October 22, 2014 @ 9:00 am - 10:00 am
Webinar
$249.00

michael ruckmanOn Tuesday, August 27, 2013, Michael Ruckman Presents: Understanding and Managing Customer Relationships for Banks and Credit Unions

This Senteo webinar is for business managers as well as CRM project managers and all others that would benefit from insight on how banks can better manage customer relationships. This is not a technology presentation, but, rather, an exploration of how banks must change their understanding of customers to improve the quality of relationships.

Find out more »

November 2014

Webinar: A Guide to Building a Bank Brand That Customers Will Believe In and Love

November 24, 2014 @ 9:00 am - 10:00 am
Webinar Event – Details will be provided at confirmation
$229.00 – $249.00

This webinar is aimed at all those people who have an interest or are involved in building or maintaining a banks reputation, and developing customer loyalty. This is not a presentation about design or advertising rather a look at how banks and other service retailers can build the same kind of loyalty that the makers of tangible products have had for many decades.

Find out more »

December 2014

Webinar: 5 Steps to Understanding and Managing Bank Customer Relationships

December 16, 2014 @ 9:00 am - 10:00 am
Webinar Event – Details will be provided at confirmation
$229.00 – $249.00

This webinar is for business managers as well as CRM project managers and all others that would benefit from insight on how banks can better manage customer relationships. This is not a technology presentation but rather an exploration of how banks must change their understanding of customers to improve the quality of relationships.

Find out more »

February 2015

Customer Experience Specialist Certification

February 6, 2015
Senteo, 6745 South Eastern Ave, Suite 6
Las Vegas, NV 89119 United States
$1895.00 – $1995.00

Learn how to integrate proven customer experience methodology in your business and enhance your personal knowledge about customer-centric best practices. Minimum requirement: two years of management experience in retail banking. The program consists of theory, practical examples, case studies, international best practices, group exercises, and interactive discussions. Click here for a Senteo Certification Overview. A Senteo Specialist course schedule is provided here.

Find out more »
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