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Webinar: The Banking Solutions Evolution – Delivering Resonant Products and Services

April 10, 2014 @ 9:00 am - 10:00 am

$229.00 – $249.00

Webinar Description:

Customer expectations have radically shifted over the past generation in the retail financial services business, moving from wondering about the types of designs that might be available on their checks to demanding ubiquitous access to their accounts from the mobile device of their choice.

The best retail financial services providers have accelerated the evolution of banking products and services, leaving in their wake countless failed and merged institutions that couldn’t keep up.  Concurrently, the rapidly developing pace of technology innovation has created both opportunities and chasms for providers and customers alike, and reconciling both of those areas has proved enduringly challenging.

While it’s true that some basic consumer products and services remain on most provider menus, the methods by which and the channels through which customers are utilizing them are constantly changing.  This webinar will examine how thriving banks have led the way for their customers, and how merely surviving institutions can learn to achieve greater success, effectively and profitably responding to varying consumer demand and market dynamics., moving beyond simply meeting customer needs to consistently exceeding their expectations.

About the Speaker, Peter Soraparu
Peter SoraparuPete Soraparu’s career has spanned the golden days of the savings and loan industry to managing the premier technology conference in the financial services industry.

Currently Senior Executive Vice President and head of the Relationship Banking Division at American Trust & Savings Bank in Dubuque, Iowa, Pete has been a vocal proponent of the customer experience movement for more than three decades.  He has a unique blend of industry experience, combining management positions at a large bank (First Chicago), community banks (Glenview State Bank and now American Trust), a pre-eminent industry association (Bank Administration Institute) and his own consulting firm.  While at BAI, Pete was responsible for BAI’s Retail Delivery Conference and Expo, delivering cutting edge content and technology to tens of thousands of industry and solutions provider professionals.

As a highly-rated speaker at global banking conferences and webinars, Pete has shared his experiences on how institutions of all sizes and shapes can improve their retail financial services performance, and has developed this event to continue that effort.
About Senteo Online Education

After many requests from bank clients, Senteo launched a series of online educational programs ranging from single topic webinars to online boot camps and certification programs. The calendar changes regularly with a range of different speakers and topics.  Read more


Known in the industry as “experience creators”, the Senteo team has delivered more than 250 successful projects around the world, including projects for 14 of the top 100 brands and 18 of the top 100 banks in the world.

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April 10, 2014
9:00 am - 10:00 am
$229.00 – $249.00
Event Category:


Webinar Event – Details will be provided at confirmation


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