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Customer Experience Specialist Certification

March 19, 2014 - March 21, 2014

$1895.00 – $1995.00

 This certification course provides a healthy mix of lectures, case studies, and exercises designed specifically to help financial services professionals to understand the principles of Customer Experience, Customer Relationships, and Loyalty. The Customer Experience Specialist course builds the foundation for further, specialized courses that lead to the Expert and Expert Advisor level certifications which provide financial services professionals with a holistic framework to design, build, measure, and manage mutually beneficial relationships with their customers.

Designed Specifically for Financial Services Professionals
This course was designed FOR financial services professionals BY financial services professionals with practical, hands-on implementation experience in multiple countries and with both large and small-sized financial institutions. Where some other courses may seem too theoretical, this certification course is designed to provide practical approaches that can be applied immediately to real-life situations.

“No company better applies our ideas on the Experience Economy to banking than Senteo, and this Certification course does a great job of teaching how to create a relationship-centric banking experience. Every banker should attend!”
~B. Joseph Pine, Co-Author of The Experience Economy

Learn how to integrate proven customer experience methodology in your business and enhance your personal knowledge about customer-centric best practices.  Minimum requirement: two years of management experience in retail banking. The program consists of theory, practical examples, case studies, international best practices, group exercises, and interactive discussions. Click here for a Senteo Certification Overview.  A Senteo Specialist course schedule is provided here.

 Hotel Information

We recommend staying at the  Hampton Inn & Suites Las Vegas Airport.  It is within walking distance, less than a block, to the Senteo office where the seminar will be held.  Senteo is located to the south on Eastern at : 6745 S Eastern Ave Las Vegas , Nevada 891119. Contact us if you would like to book your stay with a corporate rate for this event.

Hampton Inn & Suites Las Vegas Airport
6575 South Eastern Avenue, Las Vegas, Nevada, 89119,
USA TEL: 1-702-647-8000 FAX: 1-702-220-8080
Click here for website

Maps & Directions
Directions from the Hotel Staff

Coming from I-15 South or North:
Head South on I-15 S toward Exit #37; Take exit #34 for Interstate 215 E toward Airport/Clark County 215 W/ Henderson – go 0.5 mi; Keep left at the fork, follow signs for I-215 E/Henderson/McCarran Airport and merge onto I-215 E – go 1.4 mi; Take exit #10 toward Sunset Rd/McCarran Airport – go 0.7 mi; Merge onto McCarran Airport Connector – go 0.6 mi; Take the Sunset Rd. ramp – go 0.4 mi; Turn left onto E Sunset Rd. – go 1.3 mi; Turn right onto S Eastern Ave – go 486 ft; Destination will be on the right.

From the McCarran International Airport Directions:
From Las Vegas McCarran Airport: Distance: 4.2 miles Time: 10 minutes. Start head SE on Wayne Newton Blvd – go 0.3 mi; Keep left at the fork and merge onto Wayne Newton Blvd – go 0.5 mi; Take the ramp on the left onto Airport

Henderson Directions:
Head West on Executive Terminal Dr. toward Executive Airport Dr – go 0.1mi; Take the 1st right onto Executive Airport Dr. – go 0.5mi; Turn right onto NV-146 E/St Rose Pkwy – go 2.6mi; Turn left onto S Eastern Ave – go 4.5mi.
Distance from Hotel: 7.7 mi.
Drive Time: 17 min.

Refund Policy
More than 31 days before event – full refund (less $75 administrative fee), 11 – 30 days before event – 50% refund, 10 days or less before event – No Refunds


Known in the industry as “experience creators”, the Senteo team has delivered more than 250 successful projects around the world, including projects for 14 of the top 100 brands and 18 of the top 100 banks in the world.

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March 19, 2014
March 21, 2014
$1895.00 – $1995.00
Event Category:


6745 South Eastern Ave, Suite 6
Las Vegas, NV 89119 United States
(702) 380-1959


Click to Register
(702) 380-1959
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