|
Over the past 10 years, competition has become more difficult as a result of the
increased availability of goods and services.
Advances in technology and communications have been the primary factors affecting increased competition in
developed markets. These factors contribute even more so in emerging markets, where the trend toward change has
happened at an even faster rate.
Consumers are becoming more aware of the power of choice. More product selection in the market invariably requires
more effort from retailers to acquire new customers and to impart loyalty in their existing customers. In essence, the
learned consumer is continually seeking “the next best thing.”
|