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senteo on the air
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senteo news
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client news
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09 March 2009 Personal Money, City-FM (87.9 FM) Moscow Michael Ruckman, President, Senteo, discusses live on radio the threat of the developing negative trend of the banks’ deteriorating relationships with their customers during the current financial crisis. 13 July 2008 Michael Ruckman on radio talk show “Personal Money'”, CityFM – Moscow 
27 June 2008 Tom Mouhsian on television channel “Vesti” discussing the release of a retail banking study in partnership with PricewaterhouseCoopers.  Vesti TV 27 June 2008 Tom Mouhsian on morning news (CityFM-Moscow) 
12 April 2008 Michael Ruckman. Russian Banking Rating 
12 December 2007 “Customer service lagging behind Russian mortgage levels”  RussiaToday TV 11 December 2007 “Branding buzz damages customers” RussiaToday TV |
01 July 2010 Helping to Restore the Customer Connection. In the wake of the financial crisis, helping customers in their time of need may be the key to competitive advantage for banks and stability for their future. BAI Eng
06 February 2009 VIP Clubs, a financial luxury? By conquering the VIP market banks and global providers will attain valuable profits and a range of financial opportunities. Clubs_VIP_by_SENTEO.pdf Esp
06 February 2009 Finding ways to keep contact Establishing long-term, meaningful relationships with customers will be the key reasoning behind the ongoing existence of the bank branch. EFMA_MAGAZINE_SENTEO.pdf Eng
06 February 2009 The global market forces Banks to humanize their brands The client has the choice now: stability and brand reputation are no longer the most relevant criteria in their decisions. http://www.iberfinanzas.com Eng
26 November 2008 Effective Management of Crisis Situations and Business Transformation Strategies Effective Management of Crisis Situations.pdf Eng
29 October 2008 Corporate profit vs consumer choice BusinessWorld.pdf Rus
29 October 2008 Leaders of experience - Senteo and PWC Banks&BusinessWorld.pdf Rus
29 October 2008 Office of your dreams. How to relax without even leaving the office Officerelaxation.pdf Rus
28 October 2008 How to win in a time of price wars The Plague that Kills.pdf Eng
07 July 2008 Banking courtesy www.profile.ru Rus
03 July 2008 Absolut Bank is one of the 3 Best Russian Retail Banks www.bankir.ru Rus
01 July 2008 West Banks dominate in Russian Retail Banking Industry www.rb.ru Rus
01 July 2008 Moscow Bank for Reconstruction and Development rose in the rating Customer Experience www.bankir.ru Rus
27 June 2008 Russian customers gave banks an estimate www.finmarket.ru Rus
27 June 2008 Banks assessed in a Customer Experience Index: from a customer’s view, Sberbank’s position declines www.kommersant.ru Rus
27 June 2008 Who is winning the retail banking race in Russia? (2008) press release Eng
19 May 2008 Senteo Shares International Expertise with TBC www.finchannel.com Eng
11 April 2008 Michael Ruckman’s Master class: “How to teach employees to develop themselves” www.4hr.ru Rus
21 January 2008 “Bankers are transforming from storekeepers to salesmen. Who is making money off that?” – interview with Michael Ruckman. www.smoney.ru Rus
20 December 2007 Bankiry - troechniki www.vedomosti.ru Rus
19 December 2007 What defines leadership on the bank retail service market in Russia? www.nbj.ru Rus
14 December 2007 Scenario and forecast: Russia retail banking customer experience index www.finam.ru Rus
12 December 2007 Politeness is extra new weapon of banks www.rb.ru Rus
12 December 2007 The most client oriented banks www.rating.rbc.ru Rus
10 December 2007 Research: Customer service in Russian retail banks is too far from Ideal Interfax Rus
10 December 2007 Bank customers prefer clear name and kind clerks www.rbcdaily.ru Rus
25 October 2007 Retail Financial Awards 2007 - Success of сo-branding: Alfabank - Cosmopolitan - Visa cards Prime TASS, Information agency Rus
18 October 2007 Senteo participated at Branding in Banks: Investments into reputation www.ch.kiev.ua Rus
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19 July 2010 Asian Pacific Bank entered into the top 100 largest Russian banks by size of credit www.zrpress.ru Rus 16 July 2010 “Expert RA” Russian rating agency confirms “A+” rating for Petrocommerce Bank www.pkb.ru Rus 14 July 2010 Alfa-Bank found friends on “Odnoklassniki” social networking site smol.kp.ru Rus 06 July 2010 Probusiness Bank implements secure “USB-key” e-Token technology www.banki.ru Eng 02 July 2010 USAID awards TBC Bank’s credit-officer bizzone.info Rus 01 July 2010 BNP Paribas muscles its brand into Russian asset management emergingmarkets.me Rus 27 October 2008 The Prime Minister of Russia Vladimir Putin visited Alfa-Bank www.alfabank.ru Rus 20 October 2008 Alfa-Bank wins first place Global Finance has announced the First Round winners in the “World’s Best Internet Banks” competition in Central & Eastern Europe. World’sBestInternetBanks.pdf Eng 01 September 2008 TBC Opens 1st Branch since Russian-Georgian War www.finchannel.com Eng 02 April 2008 The best world banks: Global Awards 2008. www.retailbankingforum.com Eng 31 March 2008 Interview with Aleksey Marey: "Colleagues call me Alfa-Bank’s paradox" www.alfabank.ru Rus 29 February 2008 TBC Bank opens new branch www.georgiatoday.ge Eng 18 February 2008 Easy solution: financial supermarket – new retail strategy for banks www.inavate.ru Rus 13 February 2008 Alfa-Bank receives Super Brand Award for the third time www.alfabank.com Eng 07 February 2008 Nadra Bank: The best re-branding practice of Ukrainian company in 2007 www.nadra.com.ua Rus 29 January 2008 Alfa-Bank named the Russia’s best Bank for customer service www.alfabank.ru Rus 14 January 2008 The largest private owners of Russian Banks. Top-30 www.kommersant.ru Rus 14 January 2008 The Capitals of the first rating www.kommersant.ru Rus 11 January 2008 Nadra Bank remade 100 branches under full-featured rebranding www.uabanker.net Rus 28 December 2007 TBC opens first ultra-modern branch in Georgia www.tbcbank.ge Eng 04 October 2007 Association of Ukrainian Banks - Presentation of a new unique product www.aub.com.ua Ukr 26 September 2007 Nadra Bank have redesigned 35 branches due to its rebranding campaign www.uabanker.net Rus |
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