Pine & Gilmore’s How-To Workshop Series

Pine & Gilmore’s How-To Workshop Series

For those seeking a great way to learn about Customer Experience, please see this workshop series !!

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Branson Supports the Concept of Relationship Strength Both Inside and Outside of Companies

Branson Supports the Concept of Relationship Strength Both Inside and Outside of Companies

Senteo CEO Michael Ruckman joined Sir Richard Branson and other speakers in a conference at the Skolkovo School of Management in Moscow this week.  Ruckman presented on the topic of Relationship Centricity to a group of almost 200 bankers shortly before Branson’s interview and Q&A session.  Branson, […]

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Companies are “adding layers” to better serve their customers instead of “streamlining” to better relate to customers

Companies are "adding layers" to better serve their customers instead of "streamlining" to better relate to customers

This article is another great example of how companies are “adding layers” to better serve their customers instead of “streamlining” to better relate to customers.  One of the principles of Customer Centricity, or, better, Relationship Centricity is that organizations must change themselves to better manage relationships with […]

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Global Finance Award Goes to TBC Bank, one of our long-time clients

Global Finance Award Goes to TBC Bank, one of our long-time clients

We are pleased to announce that one of our long-time clients TBC Bank, the second largest retail bank in Georgia, was recently recognized by the Global Finance Magazine for the Best Consumer Internet Bank in Georgia and the overall Best Integrated Consumer Bank Site in the Central […]

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