Home > Videos > Customer Experience > Welcome to the Experience Economy – Joe Pine

Welcome to the Experience Economy – Joe Pine

https://youtu.be/TOjUxGqh7aA

Why is it that the goofy-looking gumball machine revolutionized its industry? Follow the link to see Joe Pine explain the principles of the experience economy and the value it provides.

See All
04/27/23
add to your list
views 15462
comments0
#
#
#
#
Be the first to watch new videos.
Subscribe and stay up to date with new videos!

    Leave a Reply

    See content on this topic
    The 2012 Customer Experience Index
    For any banks interested in customer loyalty, don’t miss the launch of our new market research to measure the quality of customer contacts in the banking Industry in Russia.
    Voice On Demand Retail Podcast: Part 1 – Customer Experience & Journeys
    Voice On Demand Retail Podcast: Part 1 – Customer Experience & Journeys
    Michael Ruckman talks about Customer Experiences & Customer Journeys, The three faces of Digital for Retailers and the state of leadership in the retail market today.
    Senteo Rating
    The Experience-Centric Organization- How to Win Through Customer Experience
    The Experience-Centric Organization- How to Win Through Customer Experience
    Senteo Rating
    The Fifth Discipline: The Art & Practice of The Learning Organization
    The Fifth Discipline: The Art & Practice of The Learning Organization
    How to Build a Business That Lasts 100 Years
    How to Build a Business That Lasts 100 Years
    Join strategist Martin Reeves as he explains how executives can apply six principles from living organisms to build resilient businesses that flourish in the face of change.
    Build a Tower, Build a Team
    Build a Tower, Build a Team
    Tom Wujec from Autodesk presents some surprisingly deep research into the “marshmallow problem” — a simple team-building exercise that involves dry spaghetti, one yard of tape and a marshmallow.
    How to Build a Business That Lasts 100 Years
    How to Build a Business That Lasts 100 Years
    Join strategist Martin Reeves as he explains how executives can apply six principles from living organisms to build resilient businesses that flourish in the face of change.
    Related Videos
    What is Relationship-Centricity?
    What is Relationship-Centricity?
    This short video explains what relationship-centricity is and how it is different from customer-centricity. Follow the link to see how companies can extract value from their relationships with
    Frontline Trainings
    Front Line Sales Training & Development

    Sales training for front line along with basic development and coaching principles for line management.

    Learn More
    Master Class
    Workshop
    Experiential Branding & Communications – Improving Brand Integration Through Emotional Engagement

    Understanding branding and communications from the standpoint of emotional engagement and building relevant and meaningful dialogue with customers.

    Learn More
    Master Class
    Workshop
    Designing Experiential Customer Environments (Physical & Digital)

    This course covers a complete view of customer touch points (both physical and virtual) and a unique model for standardizing and managing customer contact models across channels including approaches for customer feedback, quality management, and migration.

    Learn More
    Management Trainings
    Experiential Innovation & Relationship-Centric Business Design

    Understand how the innovation process changes moving from functionality and channel design to a process focused on creating value for customers.

    Learn More
    New
    Online Course
    Understanding Brand & Communications

    Experiential Branding & Communications – Improving Brand Integration Through Emotional Engagement​.

    Learn More
    Online Course
    Understanding Customer Touch Points

    This course covers a complete view of customer touch points (both physical and virtual) and a unique model for standardizing and managing customer contact models across channels.

    Learn More
    Explanation of What UX, CX and LX is and the Difference Between CEM & CXO
    Explanation of What UX, CX and LX is and the Difference Between CEM & CXO
    This quick 5-minute video explains the difference between User Experience, Customer Experience and Life Experience, provides examples of each and explains the difference between CEM and CXO.