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Led by Michael Ruckman, Senteo has worked on business transformations in banking, retail, and technology in over 30 countries. In this new economy, Senteo’s mission to help banks and other retailers transform their businesses and create long-term relationships with customers is more relevant than ever. In fact, the most recent version of the Senteo methodology is focused not only on individual customer experiences, but the nature and health of the relationships that emerge with ongoing contact between the customer and the provider.