Senteo’s client Alfa-Bank reports the results of another explosive year (2012)

Senteo's client Alfa-Bank reports the results of another explosive year (2012)

Senteo’s client Alfa-Bank reports the results of another explosive year (2012) Alfa-Bank’s retail business enjoyed another successful year in 2012, beating expectations and delivering impressive results in all major categories. According to the bank’s press release issued today, Alfa-Bank registered growth in the following areas:  25% growth […]

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Banks Must Stop Selling Banking Products and Instead Begin to Offer Real Solutions

Banks Must Stop Selling Banking Products and Instead Begin to Offer Real Solutions

An interview with Michael Ruckman, Founder and President of Senteo, Inc. and Tom Mouhsian, Partner and Managing Director for Eastern Europe (Las Vegas, USA). What customers want is the result that is attained with the help of a banking product. A bank is only an instrument of […]

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Customer Experience Index 2012

Customer Experience Index 2012

By Michael Ruckman On June 1, we released our annual retail banking survey, “The Customer Experience Index 2012 — Choosing the Right Path to Greater Appeal in the Eyes of the Customer.” Most Russian bankers are concerned not just with attracting new customers, but how to retain […]

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Senteo Client Wins a Prestigious United Nations Award

Senteo Client Wins a Prestigious United Nations Award

By Tom Mouhsian The Ministry of Justice of the Republic of Georgia, a client of Senteo, was named the winner of the prestigious United Nations Public Service Award this month for improving delivery of public services. Georgia's recognition by UN is a remarkable highlight in the country's […]

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