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The program targets managers and specialists of state-owned businesses in Uzbekistan undergoing transformation and aiming to improve operational efficiency.
Ksenia Konstantinova, Director for the Central Asia and Middle East regions at the consulting firm Senteo International, has unveiled the findings of a research collaboration conducted with the Marketing Association of Uzbekistan in the banking sector of Central Asia.
Alexey Veretenov, Managing Partner of Senteo Inc. assesses the level of digitalization of banks in the Kyrgyz Republic. Overview of Customer Experience Index 2023
Kazakhstan's banking sector excels in Central Asia. The 2023 CEI results show growth to 3.23, yet the industry remains predominantly product-centric. Explore the findings for more insights.
Kazakhstan's banking sector excels in Central Asia. The 2023 CEI results show growth to 3.23, yet the industry remains predominantly product-centric. Explore the findings for more insights.
In 2023 Senteo embarked on a significant mission to survey five countries: Armenia, Azerbaijan, Kazakhstan, Uzbekistan, and Kyrgyzstan. After four quarters of research, we're excited to share the summary.
The Customer Experience Index assesses banks based on five critical elements shaping customers' first in-person contact: Brand, Communications, Environment, Offering, and Culture. Discover the TOP 3 Banks for each key element.
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At the 4Future Banking conference in Yerevan, Aleksey Veretenov, a senior partner at Senteo Inc, discussed transitioning to customer-centricity, integrating life cycle tools, and rethinking customer relationships.
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