Michael Ruckman was chosen, again, as the Keynote Presenter for the 2018 Customer Day conference in Moscow

Michael Ruckman was chosen, again, as the Keynote Presenter for the 2018 Customer Day conference in Moscow For the second year, Michael has agreed to deliver the keynote presentation for the 2018 Customer Day conference to be held on September 27th in Moscow.  fb-forum.com In preparation, Michael […]

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What Customers Really Want? Find Out in this Article.

What Customers Really Want? Find Out in this Article. Recently published in Russian banking journal Bankovskaya Delo, this article explores what customers are really seeking from banking relationships. In essence, the principles apply to any industry, but Michael was asked to write this article specifically for bankers. bankdelo.ru/index.php/nomera/soderzhanie-8-2018 […]

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