Does a Good Customer Experience Guarantee a Strong Customer Relationship?

Does a Good Customer Experience Guarantee a Strong Customer Relationship?

BAI has published the latest article by Michael Ruckman, Senteo’s President and CEO, called “Experientially Engineering the Customer Relationship”. Does a good customer experience guarantee a strong customer relationship? Unfortunately, it does not!  Read the article here and the full white paper here to find out why.

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Is it wise to base one’s innovation strategy exclusively on technological and channel advancements? Discussion on the topic of “Bank 2.0” or “Bank of the Future”

Is it wise to base one’s innovation strategy exclusively on technological and channel advancements? Discussion on the topic of “Bank 2.0” or “Bank of the Future”

Tom Mouhsian, Senteo’s Partner and Managing Director for Central & Eastern Europe spoke at the Retail Business Summit organized in Moscow, Russia. The summit’s sessions dedicated to retail banking primarily focused on trends and innovations. From the presentations and reports made by industry professionals it was evident […]

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Senteo is presenting at BAI Retail Delivery Conference!

Senteo is presenting at BAI Retail Delivery Conference!

We are excited to announce that Senteo’s innovative team of consultants will be presenting at BAI’s Retail Delivery Conference in Washington, DC from October 9th-11th, 2012! BAI is a financial services association that serves a wide segment of the industry, from the largest multinational banks to community-based […]

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Senteo hosted its first educational and networking event!

Senteo hosted its first educational and networking event!

Senteo hosted its first educational and networking event on September 12th, 2012 and it was a huge success! It was a pleasure to meet our guests and share Senteo’s insights on customer-centric relationships in the financial services industry.  Everyone enjoyed the delicious food and wine.  We would […]

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Recent BAI report lists Relationship-Focused Culture as one of four key initiatives

Recent BAI report lists Relationship-Focused Culture as one of four key initiatives

A recent report from BAI listed Relationship-Focused Culture as one of four key initiatives outlined in their survey of US financial institutions.  This is a significant step in the right direction that should open the door to many changes. If banks truly begin to push their front […]

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Michael Ruckman speaks about Senteo on Vegas Profiles radio show

Michael Ruckman speaks about Senteo on Vegas Profiles radio show

In a series of interviews, Michael Ruckman, President and CEO of Senteo speaks to Cara Roberts with The Las Vegas Chamber at KNUU Radio, 970 AM for the Vegas Profiles talk radio show. Vegas Profiles is a short radio show that features a prominent Chamber member discussing […]

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